If you are having problems with your Moen Motionsense faucet, don’t worry – you are not alone! In this blog post, we will discuss some of the most common issues that people experience with these faucets and how to fix them.
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If you are having problems with your Moen Motionsense faucet, don’t worry – you are not alone! In this blog post, we will discuss some of the most common issues that people experience with these faucets and how to fix them.
We will also provide some Moen Motionsense Troubleshooting tips to help you get your faucet working properly again. So, if you’re having trouble with your Moen Motionsense faucet, read on for help!
How To Identify Moen Touchless Faucet Model?
If you’re trying moen motionsense troubleshooting, first of all try to identify your moen touchless faucet model by looking at the product packaging or manual.
Take a look at the bottom of the faucet where there should be an indicator sticker with moen logo and some numbers written on it.
It will help in giving out moen troubleshooting guide. If you don’t have the product packaging or manual, you can try to find your faucet model on Moen’s website.
Moen Motionsense Troubleshooting: How to fix the issues
Issue #01: Moen MotionSense Sensors Not Working
These sensors are designed to detect when your hand or hands are close to the faucet. The sensor sends a signal to the valve, which then turns on the water. If your faucet is not working as expected, you may need to check these things:
- The first thing you should do is ensure that all protective labels have been removed. These labels are there for your protection and must be removed to allow the faucet to function properly.
- Tighten any loose connections. You can easily tighten connections by hand. Ensure that the data cable and power source cable (battery pack or AC adapter) are plugged in tight and secure.
- If using a battery pack, ensure the batteries are installed correctly and are snug in the battery holder. Loose batteries can cause the faucet to operate erratically.
- Check for obstructions. It is important that there be no obstructions between your hand and the sensor.
Issue #02: Moen MotionSense Faucet Won’t Turn On
There are a whole host of reasons for the faucet to not turn on. First check the basics, ensure the water supply is turned on, and test the batteries. Next, follow the steps above on how to reset the sensors.
If your Moen MotionSense faucet won’t turn on, do the following:
- Check all the wired connections. Start with the battery box wire, make sure it is not damaged and still intact. Check how it is connected/soldered in the box itself. You just want to make sure you are getting power to the control box.
- Check the control box. Some boxes have LED lights indicating problems. If you see a steady LED light, the control box needs to be replaced.
- The sensors on the spout are sensitive. Any movement or possible reflections can interfere with them. Disable the lower(ready) sensor as described above so just the top(wave) sensor is active. Does this fix the issue?
- Are the sensors obstructed? Remove the protective cover over the sensors if this is a new install. Make sure the handle is closed fully.
- Check the in-line filters, perhaps they are clogged. Refer to your install manual, but you simply push up on the retaining clip and pull down on the supply line.
- Finally, if nothing above has worked, it is time to call Moen for support.
How Do You Reset a Moen Touchless Faucet?
- The first step is locating the control box that is either gray or black depending on how old your faucet is. The control box should be located under the sink.
- The next step is disconnecting the power source from the control box. Disconnect the battery pack or A/C adapter from the control box by pulling out of the port located on top of the control box.
- The third step is disconnecting the data cable from the control box. Pull out of port located on side of control box.
- Wait about one minute for the control box to reset then reconnect data cable back into port on side of control box.
- The final step is making sure that the sensor on your faucet is unobstructed and clear of anything that might interfere with it such as small objects or pieces of paper. Plug back in power source into control box.
How Do I Disable or Enable The Sensors on Moen Touchless Faucet?
The MotionSense Hands-Free feature allows the faucet to turn on and off with a simple wave of a hand. The Ready Sensor feature allows the faucet to stay on while you are preparing to wash your hands. There are several ways to disable or enable each sensor.
Both Sensors Disabling
Hold your hand directly above the wave sensor for approximately five (5) seconds. Water will begin to run and then turn off, indicating MotionSense Hands-Free has been disabled.
Enabling both sensors
Open handle, hold hand above wave sensor for 5 seconds.
Ready Sensor Only Disabling
Open handle, hold hand above wave sensor for 5 seconds. The LED lightwill flash blue when successful.
Enabling only the Ready Sensor
With water running, open handle and hold with palm of hand for 3-4 seconds until LED light flashes.
How To Change Batteries In Moen MotionSense Faucet
When the blue LED indicator at the base of the spout flashes, your batteries are low. Open the lid on the battery pack to replace your six (6) AA batteries.[Battery life is approximately one (1) year.]
Here are the steps to change your batteries:
1. Open battery cover on the battery pack located at the back of the faucet.
2. Replace batteries with six 6 AA alkaline batteries and close the cover.
3. The blue LED indicator at the base of the spout will illuminate, which indicates normal operation.
4. Battery life is approximately one 1 year. Do not mix old and new batteries or different types of batteries together in the same device.[Do not mix Alkaline, Standard (carbon-zinc), or rechargeable (nickel cadmium) batteries.]
5. If you have a battery operated kitchen faucet, be sure to change your batteries at least twice a year to ensure reliable performance.
Conclusion
Hopefully, the steps in this article will help you resolve a Moen MotionSense faucet not working. Most anyone can fix these common issues seen with smart faucets. Periodically check the system components so your Moen faucets remains functioning.
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3 thoughts on “Moen Motionsense Troubleshooting: How to Fix Common issues”
September 24, 2022 at 5:55 pm
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FAQs
How do you troubleshoot a Moen touchless faucet? ›
Ensure that the data cable and power source cable (battery pack or AC adapter) are plugged in tight and secure. Check Batteries: If using a battery pack, ensure the batteries are installed correctly and are snug in the battery holder. Loose batteries can cause the faucet to operate erratically.
How do I bypass Moen MotionSense? ›To disable both sensors: Hold your hand directly above the wave sensor for approximately five (5) seconds. Water will begin to run and then turn off, indicating MotionSense Hands-Free has been disabled.
How do you reset a Moen touchless faucet? ›Insert paperclip into reset button on control box, wait 3-5 seconds or two beeps and then remove paperclip. Reprovisioning your device is required after.
Why is my touchless faucet not working? ›When the touch-sensor or motion-activated faucet quits working, the first place to check is the battery compartment. Replace batteries as needed. After replacing the batteries, the faucet make require a reset to work.
Will a Moen touchless faucet work without batteries? ›Battery or AC power is needed to operate the faucet in electronic or manual mode. In addition, please note that when using the AC Adapter, we recommend plugging it into an outlet that is not controlled by an ON/OFF switch.
How do you bypass a Moen touchless faucet? ›To disable both sensors: Hold your hand directly above the wave sensor for approximately five (5) seconds. Water will begin to run and then turn off, indicating MotionSense Hands-Free has been disabled.
Can a touchless faucet work manually? ›Yes, touchless and touch-on faucets can work manually. Generally, there is a way to disable the sensors that control the mechanism.
How do you turn off the motion sensor on a Moen faucet? ›With the handle in the on position (pulled out away from the faucet), hold your hands over both sensors for five (5) seconds. The blue light on lower front sensor will blink once after five (5) seconds indicating the lower front sensor is disabled. 2. The front sensor is now deactivated.
How do you bypass or disable the touch feature on a kitchen faucet? ›- Find the valve box underneath your sink.
- Turn the manual override feature on the valve box clockwise to operate the faucet manually.
- Turn the manual override feature on the valve box counter-clockwise to operate the faucet automatically.
Hold down the reset button for a few seconds with a paperclip. You should hear one beep immediately and then another one a few seconds later. If you hold down the reset button too long (a third set of beeping) then all of your history will be lost.
How do you fix a faucet sensor? ›
Z6915 XL Sensor Faucet Troubleshooting Guide - YouTube
How do I reset my Moen controller? ›- On your U by Moen Smart Shower controller, press the temperature down button for 5 seconds until the Technical Information page displays.
- If you have an earlier version of the controller firmware, you will see "Reset to Factory Defaults" at the lower right corner of the screen.
If you don't find any leaks, a blockage in your plumbing pipes could be the cause of your tap troubles. Clogged pipes are usually due to sediment build-up, which stops the flow of water. This build-up may be from limescale, rust, debris or heavy metal deposits.
Can you use a touch faucet without batteries? ›Your Touch20® or Touch2O.xt™ Technology faucet is powered by batteries, therefore the “Touch” and/or hands-free functions will still operate during a power outage. Even without battery power, the faucet will operate with manual function.
Why is my Moen touchless faucet blinking? ›The blue LED light indicates that you are in electronics mode. It will come on for two seconds whenever electronics mode is activated. The light will also flash slowly indicate battery power is running low. The blue LED will flash rapidly to indicate batteries require replacement.
How long do batteries last in Moen touchless faucet? ›Six "AA" batteries will provide power to the faucet and last for approximately one year.
How long do touchless faucet batteries last? ›On average, one battery lasts about two years. A red light built into its motion sensor indicates when the battery is losing its power and it's time to replace it," Adolfsson says. How is the battery changed? In most faucet models the battery is located under the washbasin attached to the cable of the sensor.
Why wont my U by Moen turn on? ›Try unplugging the power cable, waiting for a few seconds, and then plugging it back in. An unconnected device will be ready to establish a connection. If this does not work, try resetting the control box. Hold down for a few seconds with a paperclip.
How do you override a battery operated faucet? ›With the faucet running water, disconnect the battery pack by opening it. Or if you have an open battery tray, remove the batteries. You now have a manually operated faucet. The solenoid was open allowing water to flow through and is now stuck open because you removed the power it would use to close.
Why does my Moen faucet keep running? ›If the power cord has pulled out slightly from the faucet, it could trigger an erratic signal. If using batteries: Weak batteries can cause an erratic signal to the faucet. Ensure the batteries are installed correctly and are snug in the battery holder. Loose cables can cause the faucet to operate erratically.
Why is my Moen touchless faucet blinking? ›
The blue LED light indicates that you are in electronics mode. It will come on for two seconds whenever electronics mode is activated. The light will also flash slowly indicate battery power is running low. The blue LED will flash rapidly to indicate batteries require replacement.
Why wont my U by Moen turn on? ›Try unplugging the power cable, waiting for a few seconds, and then plugging it back in. An unconnected device will be ready to establish a connection. If this does not work, try resetting the control box. Hold down for a few seconds with a paperclip.
How do I reset my Moen? ›Reset Motor
Before starting the garbage disposal, push the reset button. This is found in the opening towards the bottom of the garbage disposal, opposite the side the power cord comes out. Depending on the garbage disposal, the reset button may be set back slightly and may require a screwdriver to push it.
Replace Faucet Batteries? - YouTube
How do you turn off the motion sensor on a Moen faucet? ›- With the handle in the on position (pulled out away from the faucet), hold your hands over both sensors for five (5) seconds. ...
- The front sensor is now deactivated. ...
- With the handle in the on position (pulled out away from the faucet), hold your hands over both sensors for five (5) seconds.
Moen products have been manufactured under the highest standards of quality and workmanship. Most Moen faucets are backed by Moen's Lifetime Limited warranty.
How long do batteries last in Moen faucet? ›Six AA batteries power the faucet. Under normal operation, they should last approximately one year. To replace them, simply open the battery holder door and remove them – just like replacing batteries in a T.V.
How do I reset my Moen controller? ›- On your U by Moen Smart Shower controller, press the temperature down button for 5 seconds until the Technical Information page displays.
- If you have an earlier version of the controller firmware, you will see "Reset to Factory Defaults" at the lower right corner of the screen.
Hold down the reset button for a few seconds with a paperclip. You should hear one beep immediately and then another one a few seconds later. If you hold down the reset button too long (a third set of beeping) then all of your history will be lost.
How do I contact Moen customer service? ›1-800-BUY-MOEN.
How does Moen MotionSense work? ›
The MotionSense faucet head senses your hands via the ready sensor at the base of the faucet and activates water flow automatically, allowing a hands-free control that pays dividends when using soap and lathering up.
Why does my Moen faucet turn on by itself? ›Check the power source.
If the power cord is pulled out slightly, the faucet could trigger an erratic signal. If using batteries: Weak batteries can cause an erratic signal to the faucet. Ensure the batteries are installed correctly and are snug in the battery holder.
When the blue LED indicator at the base of the spout flashes, your batteries are low. Open the lid on the battery pack to replace your six (6) AA batteries. [Battery life is approximately one (1) year.]
How long do touchless faucet batteries last? ›On average, one battery lasts about two years. A red light built into its motion sensor indicates when the battery is losing its power and it's time to replace it," Adolfsson says. How is the battery changed? In most faucet models the battery is located under the washbasin attached to the cable of the sensor.
How do you change the battery in a touchless faucet? ›How To: Replacing Batteries In A Below-Deck Sensor Faucet
What kind of batteries do touchless faucets use? ›Touch2O® Technology kitchen faucets are powered by 6 AA batteries and Touch2O® and Touch2O.xt are powered by 4 AA batteries. Ordinary batteries will last up to one year with 20 minutes of usage per day.